PDA Repairs and Replacements

If you have a problem with a PDA that was supplied by Micronet (Intermec models CK3X, CN50 and CN51) and the Micronet Service Desk advises that it is a hardware issue, you need to complete an RMA Request Form from Honeywell and send it to them.

Follow the instructions below, using the link to the RMA Request Form provided.

What preparation is required before requesting service from Honeywell?

• your company name
• your name and contact details
• product model number (containing the entire configuration details e.g. CN51AN1KCF1W1000 – no abbreviations)
• serial number of product
• symptoms of fault
• whether service is covered by a current Honeywell maintenance contract or warranty (as shown).

Who do I contact to request service?

Complete the RMA Request Form and email the completed form to ACSHSMservice-australia@honeywell.com.

How do I track return-to-depot repairs?

The RMA Request Form will be emailed back to you and will contain an RMA Number at the top of the form. Please ensure this RMA Request Form containing the RMA Number accompanies the product you are sending to the Honeywell Service Centre for repair. Once your product is received along with your RMA Request Form, your product will be serviced and returned to you within a specified timeframe. The RMA Number will allow Honeywell to track your repair every step of the way.

Service centre locations

When can I place calls with the Honeywell Service Centre?

Honeywell Service Centres operate Monday to Friday (excluding public holidays) between 8.30 am and 5.00 pm local time for Australia or New Zealand.

Is there a service escalation process?

Yes. You should call the Honeywell Service Centre (on 1300 304 468) for status enquiries or contact them by email at ACSHSMservice-australia@honeywell.com.

How will Honeywell manage repairs required due to user damage (i.e. not covered by contract or warranty)?

A member of the Honeywell Service Centre will contact you if your product has been found to be faulty due to user damage. A quote for the cost of repairs will be provided and the repairs will be carried out upon receipt of a signed purchase order.

How do I troubleshoot or request additional support?

For 24 x 7 support information, answers to common questions, or to request technical support, please visit www.hsmsupportportal.com – the knowledge database is located under Articles. For Australian telephone support, you can call (02) 8278 1255 and for New Zealand telephone support, you can call (09) 969 0758.

Any other queries?

Please contact the Honeywell service team by email at ACSHSMservice-australia@honeywell.com or call the Honeywell Service Centre on 1300 304 468, or outside Australia, +61 2 9330 4499.